Last updated: August 2026
Submit My Complaint ("the Service") provides e-commerce brands with a hosted complaints page, complaint management tools, customer notifications, and supplier refund-request workflows. By creating an account or using the Service you agree to these terms.
You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity under your account. Brand accounts may invite manufacturing-partner accounts; each brand controls what its partners can see.
The Service is billed as a monthly subscription through Stripe. Free-trial terms are shown at signup; your card is charged when the trial ends unless you cancel first. You can cancel anytime from your dashboard's billing portal — cancellation stops future charges and takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
You retain ownership of the product data, branding, and complaint content submitted through your pages. You are responsible for having a lawful basis to process the customer data your complaint form collects, and for honoring your customers' privacy requests. We process this data only to operate the Service.
You may not use the Service to send spam, collect data deceptively, host unlawful content, or interfere with the Service's operation. We may suspend accounts that do.
The Service is provided "as is". The Service records and relays complaint resolutions and refund requests between you, your customers, and your partners — it does not process consumer refunds itself and is not a party to any settlement between you and your customers or suppliers. To the maximum extent permitted by law, our total liability is limited to the fees you paid in the three months before the claim.
We may update these terms; material changes will be announced by email or in the dashboard. Continued use after a change means acceptance.
Questions about these terms: hello@submitmycomplaint.com