Stop digging through email threads for order numbers and lost photos. One link sends every complaint into a single portal — statuses, photos, and replies attached to the order, your customer auto-updated on a tracking page, and defect costs billed back to your manufacturers.
From $49/month. Cancel anytime. Partners never pay.
Works for anything you ship
Right now they arrive as emails, DMs, and marketplace messages — and every one of them starts a scavenger hunt.
Live in an afternoon. No developer, no integration project.
We import your full product catalog with photos automatically — or upload a CSV and map the columns once. Customers pick real products, not free text.
Copy a ready-made email and send it to any customer with an issue. Your logo, your accent color, your categories — on a page you never have to build.
Respond with one-click templates, notify customers automatically, and bill defective-product costs back to the co-manufacturer who made them.
Your logo, your colors, your products with photos — a two-minute form they can finish from the phone in their hand.
From the customer's first message to the invoice your supplier credits back.
Every complaint arrives with the order, the exact product, the photos, and a status — no more excavating email threads to find out what happened.
Sync from your store or upload a spreadsheet. Photos, SKUs and prices come with it, so complaints attach to real inventory — not a typed guess.
Ask for the batch code, the store they bought from, anything — short text, dropdowns, dates, checkboxes. Collected on every complaint, searchable forever.
Refund approved, replacement shipping, need more info, declined — each pre-fills an editable reply and sets the status in the same click.
Customers get acknowledged on submit and updated on every reply. Your team gets pinged on new complaints and nudged when one ages past your SLA.
Flag categories like allergic reactions as safety issues: those complaints alert you instantly, jump the queue, and show a red badge in every view.
Reply to the customer, note to your team, note to your manufacturer — three separate lanes on one timeline, so internal talk can never leak outward.
Send the defect to your supplier with the customer's photos as evidence — no forwarded email chains. Running totals and an invoice number on every credit.
Defect rates by product, category mix, dollars recovered — then one click turns any period into a report your whole team opens with a link. No login, print-ready for the Monday meeting.
For your manufacturing partners
Assign each product to the partner who makes it. When a complaint comes in, send a refund request with the customer's photos attached as evidence. Your partner logs in, sees the queue, and issues the credit against an invoice number — so both sides have one running total instead of an email thread.
Every plan handles unlimited complaints and products. Add Partners when you're ready to bill defects back to your manufacturers.
Every complaint handled in one place.
Everything in Standard, plus your manufacturers.
Cancel anytime. Card charged after day 14. Partners never pay.
No. They open your link, fill in the form, and get a private tracking URL by email. No password, no signup — that is the whole point of the public link.
Connect your store and we import titles, SKUs, prices and photos automatically, then re-sync on a schedule. If you are not on a supported platform, upload a CSV or Excel file and map the columns once.
Yes. Categories are yours to define — name, color, and an optional safety flag that highlights the complaint in red across every view. Sensible defaults are seeded so you can start immediately.
Exactly what you allow. Choose whether a partner sees only the complaints you send them or all complaints on their products, and tick which customer fields are visible — name and order number by default, email and phone off.
No — every plan includes unlimited complaints and unlimited products. The only difference between plans is the manufacturing-partner side: the Partners plan adds unlimited partner logins and refund recovery; Standard is complaint handling only.
Your card is charged for the plan you picked — $49/month for Standard or $99/month for Partners. Cancel any time before then from Settings and nothing is billed, and you can switch plans later (prorated automatically).
14 days free, then $99/month. Cancel anytime.
For shop owners and support teams.