Give your customers a beautiful complaints page, resolve issues with one-click templates, and recover costs from your manufacturing partners.
$99/month, everything included. Cancel anytime.
Works for anything you ship
Live in an afternoon. No developer, no integration project.
We import your full product catalog with photos automatically — or upload a CSV and map the columns once. Customers pick real products, not free text.
Copy a ready-made email and send it to any customer with an issue. Your logo, your accent color, your categories — on a page you never have to build.
Respond with one-click templates, notify customers automatically, and bill defective-product costs back to the co-manufacturer who made them.
From the customer's first message to the invoice your supplier credits back.
One public link, themed with your logo and accent color. Mobile-first, because customers open it from email on a phone.
Sync from your store or upload a spreadsheet. Photos, SKUs and prices come with it, so complaints attach to real inventory.
Refund approved, replacement shipping, need more info, declined — each pre-fills an editable reply and sets the status.
Acknowledge on submit, email on every reply, nudge your team when a complaint ages past your SLA.
Request credits from suppliers with photo evidence attached. Running totals and invoice numbers on every issued refund.
Defect rates by product, complaints over time, category mix in your own colors, and how much you have recovered.
For your manufacturing partners
Assign each product to the partner who makes it. When a complaint comes in, send a refund request with the customer's photos attached as evidence. Your partner logs in, sees the queue, and issues the credit against an invoice number — so both sides have one running total instead of an email thread.
No per-seat pricing, no complaint limits, no upsell tiers.
Cancel anytime. Card charged after day 14.
No. They open your link, fill in the form, and get a private tracking URL by email. No password, no signup — that is the whole point of the public link.
Connect your store and we import titles, SKUs, prices and photos automatically, then re-sync on a schedule. If you are not on a supported platform, upload a CSV or Excel file and map the columns once.
Yes. Categories are yours to define — name, color, and an optional safety flag that highlights the complaint in red across every view. Sensible defaults are seeded so you can start immediately.
Exactly what you allow. Choose whether a partner sees only the complaints you send them or all complaints on their products, and tick which customer fields are visible — name and order number by default, email and phone off.
No. One price covers unlimited complaints, products and partners. The only thing we cap is nothing.
Your card is charged $99 for the first month. Cancel any time before then from Settings and nothing is billed.
14 days free, then $99/month. Cancel anytime.
For shop owners and support teams.